Exam Topics SAP C-C4H51-2405 Pdf - C-C4H51-2405 Training Online

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SAP C-C4H51-2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.
Topic 2	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 3	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 4	Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.
Topic 5	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 6	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 7	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q35-Q40):

NEW QUESTION # 35
Your company would like to have reports with combined evaluations from two different data sources. How can you achieve this goal?
Note: There are 2 correct answers to this question.

A. Create a report based on the Tickets data source
B. Create a Cloud data source
C. Create a joined data source
D. Create an interactive dashboard

Answer: C,D

NEW QUESTION # 36
Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

A. Channel direction
B. Notification type
C. Mashup service
D. Ticket type
E. Channel type

Answer: A,B,E

NEW QUESTION # 37
When an end user logs an incident in SAP Service Cloud, what can the administrator do to manage the incident? Note: There are 2 correct answers to this question.

A. Maintain the Incident Context.
B. Push the incident to SAP Service Cloud support.
C. Set the action to Propose Solution.
D. Change the priority to Escalated.

Answer: C,D

NEW QUESTION # 38
Which objects and settings can be used to determine a service ticket processing team? Note: There are 2 correct answers to this question.

A. SLA Determination
B. Party roles
C. Delegation rules
D. Determination of involved parties

Answer: B,D

NEW QUESTION # 39
Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

A. OData
B. IDoc
C. SOAP
D. RFC

Answer: A,C

NEW QUESTION # 40
......

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Exam Topics SAP C-C4H51-2405 Pdf - C-C4H51-2405 Training Online

C-C4H51-2405 Training Online | C-C4H51-2405 Latest Braindumps Ppt

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